Data Deletion Request

Your Privacy Matters: We respect your right to have your personal data deleted. This page will guide you through the process.

How to Request Data Deletion

To request complete deletion of your personal data from our systems, please follow these simple steps:

Step 1: Find Your User ID

📱 Locating Your User ID

Open the app and navigate to:

Profile → Settings → User ID
Or check the About section in your app

Copy your User ID (it looks like: user_abc123xyz456)

Step 2: Send Deletion Request Email

Send an email to info@semsturgut.com with the following information:

Subject: Delete my Account/Data

Email Body:
Hello,

I would like to request the deletion of my account and all associated personal data.

User ID: [Your User ID here]
App Name: [Name of the app you're using]

Thank you.

⚠️ Important Notice About Photos:

Uploaded photos are automatically deleted from our servers right after you have a successful or failed processing operation. Photos are never stored permanently and are removed within 24 hours maximum.

What Happens Next?

Confirmation: We will confirm receipt of your request within 3 business days
Verification: We may ask for additional information to verify your identity
Deletion: Your data will be permanently deleted within 30 days of verification
Final Confirmation: You will receive a confirmation email once deletion is complete

What Data Will Be Deleted?

When you request data deletion, we will remove:

Your user account and profile information
Any content you created within the app (notes, tasks, etc.)
Preferences and settings
Any photos temporarily stored for processing

Please Note:

Some anonymized analytics data may be retained for up to 90 days for regulatory compliance purposes
After deletion, we cannot recover your data
You will need to create a new account if you wish to use the app again
Subscription management must be done separately through the App Store or Google Play

Alternative: Delete Data Locally

If you only want to delete data stored on your device:

iOS: Go to Settings → [App Name] → Clear Data, or delete and reinstall the app
Android: Go to Settings → Apps → [App Name] → Storage → Clear Data

This will remove all locally stored data but will not affect any data on our servers (which is minimal and mostly anonymous).

Managing Subscriptions

Data deletion does not automatically cancel subscriptions. To cancel subscriptions:

iOS Users: Manage subscriptions on App Store
Android Users: Manage subscriptions on Google Play

Need Help?

Contact Information:

Email: info@semsturgut.com / info@remotescanner.io

Response Time: We typically respond within 1-3 business days

Send Deletion Request Email